1. General Refund Terms

Our service fees are paid in advance either as a one-time project fee or a recurring retainer. For one-time services, a refund may be available under specified conditions described below.

2. Eligibility for Refunds

You may be eligible for a full refund only if we fail to deliver the core services as outlined in the service agreement, and no substantial work has been performed or value received.

• If the project is cancelled before any work has started, you will receive a full refund.
• If the project is cancelled after initial deliverables have been provided, a pro-rated refund may be issued at management discretion.
• Retainer fees are non-refundable once the billing period has commenced.

3. How to Request a Refund

To request a refund, contact our support team via email at {{ EMAIL }} or call +31 10 759 2846. Please include your invoice number and the reason for the refund request. We will respond within 14 business days.

4. Processing Time

Approved refunds are processed within 7–10 business days after approval. The funds will be credited back to the original payment method, which may take an additional 5–10 business days depending on your bank.

5. Non-Refundable Items

The following are not refundable:

• Completed consulting sessions or delivered reports.
• Any service that has been performed, in part or in full, even if not yet delivered.
• Access to proprietary software or tools.
• Any additional expenses incurred on goods or services purchased on your behalf (e.g., travel, third-party fees).